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Restaurant Cashier – Colombo City Center

Do these things interest you? You will:

The Cashier plays a crucial role in the efficient operation. As a Cashier, you will be responsible for providing exceptional customer service, accurately processing transactions, and maintaining a clean and organized cashier station. Your friendly and professional demeanor will contribute to creating a positive dining experience for customers.

Job Responsibilities:

1. Customer Service:

   – Greet customers with a warm and friendly attitude, providing excellent customer service throughout their visit.

   – Assist customers in understanding the menu, answering questions about food items, prices, and promotions.

   – Take customer orders accurately and efficiently, ensuring special requests or dietary preferences are properly noted.

   – Handle customer complaints or concerns professionally and promptly, seeking assistance from a supervisor when necessary.

2. Cash Handling and Transaction Processing:

   – Accurately process customer orders through the POS (Point of Sale) system, ensuring correct pricing and item selection.

   – Accept various forms of payment, such as cash, credit/debit cards, and mobile payments.

   – Calculate and provide change accurately to customers.

   – Balance cash register at the end of each shift and reconcile any discrepancies.

   – Follow proper cash handling procedures and adhere to cash control policies.

3. Order Assembly and Delivery:

   – Coordinate with kitchen staff to ensure orders are prepared accurately and promptly.

   – Verify order accuracy before packaging it for customers, including condiments, utensils, and napkins.

   – Ensure orders are delivered to customers in a timely manner, maintaining a high level of order accuracy.

4. Cleanliness and Organization:

   – Maintain a clean and organized cashier station, ensuring it is well-stocked with necessary supplies.

   – Clean and sanitize work area, equipment, and dining tables as needed.

   – Assist with maintaining overall cleanliness and tidiness of the restaurant, including dining areas and restrooms.

5. Product Knowledge and Upselling:

   – Stay informed about menu items, ingredients, and promotions to provide accurate information to customers.

   – Recommend additional items or upgrades to customers, utilizing upselling techniques to enhance sales.

6. Compliance and Safety:

   – Follow health and safety guidelines, including proper food handling, personal hygiene, and cleanliness standards.

   – Adhere to all company policies and procedures, including cash handling, security, and privacy protocols.

Qualifications and Skills:

– Completed G.C.E Ordinary Level Examination.

– Previous experience as a cashier or in customer service is preferred, especially in a restaurant or hospitality setting.

– Excellent customer service skills with a friendly and approachable demeanor.

– Basic math skills, including the ability to calculate change accurately.

– Strong attention to detail and accuracy in order processing and cash handling.

– Ability to work in a fast-paced environment and handle high customer volumes efficiently.

– Excellent communication skills and the ability to work effectively in a team.

– Basic computer skills and familiarity with POS systems.

– Flexibility to work in shifts, including evenings, weekends, and holidays.

Job Category: restaurant cashier
Job Type: Full Time
Job Location: Colombo City Center

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