Do these things interest you? You will:
As a Crew Member, you will play a vital role in providing exceptional customer service, preparing food, maintaining cleanliness, and ensuring a positive dining experience for customers. You will work as part of a team to deliver fast and efficient service while upholding quality and safety standards.
Job Responsibilities:
1. Customer Service:
– Greet customers with a friendly and welcoming attitude, providing excellent customer service throughout their visit.
– Take customer orders accurately and efficiently, ensuring special requests or dietary preferences are properly noted.
– Answer customer inquiries about menu items, prices, promotions, and provide recommendations as needed.
– Handle customer complaints or concerns professionally and promptly, seeking assistance from a supervisor when necessary.
2. Food Preparation and Assembly:
– Prepare food items according to standardized recipes, portion sizes, and quality standards.
– Follow proper food handling and safety procedures to ensure food is safe for consumption.
– Assemble and package food orders accurately and promptly, ensuring order accuracy and presentation.
– Maintain knowledge of menu items, ingredients, and preparation methods.
3. Cleanliness and Sanitation:
– Follow sanitation and cleanliness procedures to maintain a clean and hygienic work environment.
– Clean and sanitize food preparation areas, cooking equipment, utensils, and dining tables.
– Ensure proper storage and labeling of food products, adhering to food safety guidelines.
– Monitor and maintain cleanliness of dining areas, restrooms, and other customer-accessible areas.
4. Order Management and Cash Handling:
– Use a point-of-sale (POS) system to process customer orders accurately and efficiently.
– Accept various forms of payment, such as cash, credit/debit cards, and mobile payments.
– Calculate and provide change accurately to customers.
– Balance cash register at the end of each shift and reconcile any discrepancies.
– Follow proper cash handling procedures and adhere to cash control policies.
5. Teamwork and Collaboration:
– Work effectively as part of a team to ensure smooth restaurant operations.
– Communicate and collaborate with fellow crew members and supervisors to fulfill customer orders and maintain service efficiency.
– Assist team members in various tasks, such as food preparation, cleaning, and stocking supplies.
– Support a positive and cooperative work environment.
6. Compliance and Safety:
– Follow health and safety guidelines, including proper food handling, personal hygiene, and cleanliness standards.
– Adhere to all company policies and procedures, including food safety, security, and privacy protocols.
– Maintain knowledge of and comply with local health and safety regulations.
Qualifications and Skills:
– High school diploma or equivalent.
– Previous experience in the food service industry or customer service is beneficial but not required.
– Excellent customer service skills with a friendly and approachable demeanor.
– Strong attention to detail and accuracy in order processing, food preparation, and cash handling.
– Ability to work in a fast-paced environment and handle high customer volumes efficiently.
– Good communication skills and the ability to work effectively in a team.
– Basic math skills, including the ability to calculate change accurately.
– Flexibility to work in shifts, including evenings, weekends, and holidays.
– Willingness to learn and follow company standards and procedures.
– Ability to stand for extended periods and perform physical tasks, such as lifting and carrying objects.