Avoid Ques, Enjoy Rewards & Much More. DOWNLOAD NOW.

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Crew Member – Colombo

Do these things interest you? You will:

As a Crew Member, you will play a vital role in providing exceptional customer service, preparing food, maintaining cleanliness, and ensuring a positive dining experience for customers. You will work as part of a team to deliver fast and efficient service while upholding quality and safety standards.

Job Responsibilities:

1. Customer Service:

   – Greet customers with a friendly and welcoming attitude, providing excellent customer service throughout their visit.

   – Take customer orders accurately and efficiently, ensuring special requests or dietary preferences are properly noted.

   – Answer customer inquiries about menu items, prices, promotions, and provide recommendations as needed.

   – Handle customer complaints or concerns professionally and promptly, seeking assistance from a supervisor when necessary.

2. Food Preparation and Assembly:

   – Prepare food items according to standardized recipes, portion sizes, and quality standards.

   – Follow proper food handling and safety procedures to ensure food is safe for consumption.

   – Assemble and package food orders accurately and promptly, ensuring order accuracy and presentation.

   – Maintain knowledge of menu items, ingredients, and preparation methods.

3. Cleanliness and Sanitation:

   – Follow sanitation and cleanliness procedures to maintain a clean and hygienic work environment.

   – Clean and sanitize food preparation areas, cooking equipment, utensils, and dining tables.

   – Ensure proper storage and labeling of food products, adhering to food safety guidelines.

   – Monitor and maintain cleanliness of dining areas, restrooms, and other customer-accessible areas.

4. Order Management and Cash Handling:

   – Use a point-of-sale (POS) system to process customer orders accurately and efficiently.

   – Accept various forms of payment, such as cash, credit/debit cards, and mobile payments.

   – Calculate and provide change accurately to customers.

   – Balance cash register at the end of each shift and reconcile any discrepancies.

   – Follow proper cash handling procedures and adhere to cash control policies.

5. Teamwork and Collaboration:

   – Work effectively as part of a team to ensure smooth restaurant operations.

   – Communicate and collaborate with fellow crew members and supervisors to fulfill customer orders and maintain service efficiency.

   – Assist team members in various tasks, such as food preparation, cleaning, and stocking supplies.

   – Support a positive and cooperative work environment.

6. Compliance and Safety:

   – Follow health and safety guidelines, including proper food handling, personal hygiene, and cleanliness standards.

   – Adhere to all company policies and procedures, including food safety, security, and privacy protocols.

   – Maintain knowledge of and comply with local health and safety regulations.

Qualifications and Skills:

– High school diploma or equivalent.

– Previous experience in the food service industry or customer service is beneficial but not required.

– Excellent customer service skills with a friendly and approachable demeanor.

– Strong attention to detail and accuracy in order processing, food preparation, and cash handling.

– Ability to work in a fast-paced environment and handle high customer volumes efficiently.

– Good communication skills and the ability to work effectively in a team.

– Basic math skills, including the ability to calculate change accurately.

– Flexibility to work in shifts, including evenings, weekends, and holidays.

– Willingness to learn and follow company standards and procedures.

– Ability to stand for extended periods and perform physical tasks, such as lifting and carrying objects.

Job Category: crew member
Job Type: Full Time
Job Location: Colombo

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